Warranty Information

One Year Limited Warranty/Guarantee

Industry Standard 1999
AWI – 7th Edition Quality Standards Amended

All architectural woodwork is guaranteed to be of good material and workmanship and free from defects that render it unserviceable for the use for which it is intended. Natural variations in the color or texture of the wood are not to be considered defects. The quality of the architectural woodwork is safeguarded while it is in our possession. To be protected by our guarantee, our products must not be stored in damp warehouses or placed in moist or freshly plastered buildings. The woodwork must not be subjected to abnormal heat or dryness. Permanent-type heat and air conditioning must be in operation a sufficient length of time to “cure” the building before any woodwork or doors are delivered to the site. Temporary type heat such as but not limited to “salamanders” are not considered as drying type heat and our woodwork & doors should not be exposed to it.

Site to adhere to AWI recommendation in section 1700 for range and maintenance of relative humidity. Allow delivered woodwork to acclimatize to the job site for a minimum of 72 hours before installation. Factory finished woodwork & doors often requires a week or more on site for acclimatization.

Woodwork must be inspected upon arrival and all claims or complaints must be filed before painters finish is applied. All doors must be properly sealed on all surfaces, including top and bottom edges, to prevent the absorption of moisture. We will not be responsible for defects resulting from neglect of the precautions or the environment.

The following doors are not covered by this Warranty / Guarantee:

  • All 1 3/8 inch doors which exceed 3′ 0″ x 7′ 0″.
  • All 1 3/4 inch doors which exceed 3′ 6″ x 8′ 0″.
  • Pine doors with panels wider than 23 inches.
  • Hardwood doors with panels wider than 12 inches.
  • Hardwood doors used for exterior applications.

South Shore Millwork, Inc. agrees within a period of one year after delivery date (or installation dated if installed by us), to repair or replace without charge any woodwork which is defective within the meaning of this guarantee. We do not agree to be responsible for any work which was not originally performed by us. We do not warrant against conditions or malfunctions due to the failure to exercise normal maintenance, nor against the consequences of uses for which our products were not designed and from malfunctions resulting from neglect, abuse or accident.

This warranty is in lieu of all other express warranties, any warranty of merchantability or fitness for a particular purpose is limited to the duration of this warranty. South Shore Millwork, Inc. shall not be liable for any incidental or consequential damages.

Our only liability, whether in tort, or in contract under this guarantee / warranty is to repair or replace products which are determined by us to be defective.

This guarantee is not effective if goods are repaired or replace without first obtaining our written consent.

For claims under this warranty, contact us by writing to the following address: South Shore Millwork, Inc. 7 Maple Street Norton, MA 02766 Phone: 774-225-6300

Completed delivery was on (date) – (project name)